Support

We read every message.

Contact

For bug reports, feature requests, or general questions, email support@frusoft.dev.

If you write from inside the app via Settings → Send Feedback, your message will include the device model and app version so we can reproduce the issue. Your memories, media, and locations are never attached.

Frequently asked questions

Where is my data stored?

Everything you write, photograph, record, or transcribe is stored on your iPhone. There is no MyLastWeek server and no account to create with us. If you turn on iCloud sync, a copy also goes to your own private iCloud database under your Apple ID — yours, not ours.

How do I back up my memories?

Three ways, all free. Turn on iCloud sync in Settings to keep your moments and their media in your own private iCloud. Your memories are also included in your standard iCloud or Finder iPhone backup, so restoring on a new device brings them with it. And you can export everything at any time.

What does iCloud sync do, and how do I turn it on or off?

Open Settings inside the app and use the iCloud Sync toggle. It is off unless you turn it on — with one exception: if your installation was already mirroring moments to iCloud before this setting existed, it stays on so your existing weeks do not appear to vanish from another device.

When it is on, your moments and the photos, videos, and voice notes attached to them go to your own private iCloud database, under your Apple ID. It is not our server, we have no access to it, and there is no account to create with us. When it is off, nothing leaves the device.

Changing the toggle takes effect the next time you launch the app. Sync is free.

How do I export everything?

Open Settings inside the app and tap Export Your Memories. You get one ZIP archive: memories.json with every week and moment as plain text, a media folder with every photo and video, a voice folder with every voice note, and a README. It is built on your device, it opens without MyLastWeek, and it is free — export is never a paid feature.

How do I delete everything?

Open Settings inside the app, scroll to Danger Zone, and tap Delete All Memories. This permanently erases every moment, voice note, app-stored photo or video, transcript, and search index from your device.

How do I turn off analytics or crash reports?

They are off by default. If you have turned them on, open Settings → App Analytics or Crash Diagnostics and toggle them off. The change takes effect immediately.

The weekly reminder is not arriving.

Check Settings → Weekly Reminder and confirm reminders are enabled and a day is selected. Then check iOS Settings → Notifications → MyLastWeek and confirm notifications are allowed.

A photo or video is missing.

If MyLastWeek detects missing media, the Media Diagnostics card in Settings will tell you. The original moments are kept; only the missing files cannot be displayed. This usually happens when storage cleanup removes the on-device copy.

What does MyLastWeek cost?

Nothing. There is nothing to buy inside the app. Capture, Week Stories, search, iCloud sync, and the full export are all free.

Who writes the Week Story?

You do. If you want a starting point, the app can lay out a draft from that week's own moments — the notes, places, and markers you already saved — arranged by fixed rules on your device, and you edit or replace every word of it. Nothing is generated: the draft only contains what you saved that week. MyLastWeek has no AI feature and sends your content to no AI service.

What about Spanish?

MyLastWeek ships in English and Spanish. Switch in Settings → Language.